One of other agencies has a contractor that developed a site for them. We’re doing some first level support for certain users of the site, and the contractor has subcontracted 2nd and 3rd tier support.
I finally got to talk to the subcontractor’s local boss. He said “We’re just here to help you guys become self-sufficient.” If that’s what they told him, he and his organization are going to be disappointed. Our folks are pretty skilled and very adaptable, but $EMPLOYER policy forbids us from holding administrator rights on another agency’s systems.