There is this thing here where Doctors Offices have a gaggle of staff in an office that make it their business to do as little as possible. every time they fuck up, which is frequent, they try and get the patient to run around and sort it out.
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So many times I'll hear "Oh you need to call this office to schedule" To which I have learned to respond "Excuse me? *I* need to call them?"
Okay. I'll do that one thing which is literally your 9 to 5 because you can't be fucked to pick up your phone again.