One thing that changed during remote support for me is the understanding that users do not take the steps you have asked them to, even when they say they have.
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In person, this is easy to check, and in effect we have trained the users not to think for themselves.
@sullybiker Users not thinking for themselves is the root cause of many IT issues.
@lnxw48a1 @sullybiker
If only there was a way to upgrade/update users like an OS... or maybe at least a reboot now and then...
If only there was a way to upgrade/update users like an OS... or maybe at least a reboot now and then...
