I am awaiting a new bank card and so had to call my bank. 2 minutes to get through the automated button press bit, then a hold for eight minutes, at which point I am asked the same questions. How the *fuck* did this get so broken?
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Of course they sent it to my old address. I updated my address in their online portal - which they sacked all their service staff to pay for - but apparently this does not mean things will be mailed to my new address because clown world.
I sometimes feel like I'm talking to Dr Lexus when I deal with these people